Legal
Terms of Service
Effective 28 August 2026
THE SHORT VERSION
You run your shop; we run the software. Your sales data is yours, your customers pay you directly on your own accounts, and you can export everything and leave whenever you like. Paid plans renew until cancelled; cancelling keeps what you paid for until the period ends. The service comes as-is, and our liability is capped at what you paid us in the last 12 months.
1. The agreement
These terms are a contract between the business that opens an Inventovia account ("you", the "merchant") and INVENTOVIA LIMITED ("Inventovia", "we"). By creating an account you accept them on behalf of your business, and you confirm you are entitled to do so. If you use Inventovia on behalf of an employer, "you" means that business.
2. The service
Inventovia is an offline-first point-of-sale platform: a till app, a web back office, and the sync between them. The till is designed to keep selling without a network connection and to reconcile when one returns. Features vary by plan as described at signup and in the app.
3. Your money is not our money
Inventovia does not process your customers' payments and does not take a cut of your sales. Cash, mobile money, cards, and transfers go to your own accounts and terminals; Inventovia records the transaction. Where you connect your own payment-provider account to the service, that relationship — including its fees, settlement, and disputes — is between you and that provider. You are responsible for the accuracy of what your staff record at the till.
4. Your data is yours
- Everything your shop records — products, sales, customers, reports — belongs to your business. We process it only to provide the service, as described in the Privacy Policy and DPA.
- You can export your sales history at any time, on every plan. Plan limits shape analysis, never access to your own records.
- You are the data controller for the customer records your shop keeps (loyalty, credit). Collect and use them lawfully.
5. Accounts and security
- Keep your password, staff PINs, and paired devices safe. What is done through your account or a paired till is treated as done by your business.
- Revoke lost devices and deactivate departed staff promptly — the tools for both are in the dashboard and take effect immediately.
- Tell us at support@inventovia.com if you believe an account is compromised.
6. Plans, trials, and billing
- Free plan. One till, free indefinitely.
- Trial. New accounts start a 14-day Growth trial. No card is taken; when it ends you move to the Free plan automatically. Nothing is charged and nothing is deleted.
- Paid plans renew automatically (monthly or yearly) until cancelled, at the price shown when you subscribed. Payment is collected by Paystack or Stripe.
- Cancelling stops the next renewal. You keep the paid plan until the period you already paid for ends, then move to Free. We do not refund partial periods, except where the law says otherwise.
- Price changes never apply silently to an existing subscription: you keep the price you subscribed at unless we tell you in advance and you renew at the new price.
- Failed payments get a grace period; if payment cannot be collected, your account moves to the Free plan — it is never locked, and your data is never deleted for non-payment.
- Prices exclude taxes that the law makes you or us collect.
7. Acceptable use
Do not use Inventovia to break the law, to record transactions you know to be fraudulent, to probe or disrupt the service, to resell it without our agreement, or to store data you have no right to store. We may suspend an account that is attacking the service or other merchants; where lawful and practical we will warn you first. Suspension for abuse never entitles us to withhold an export of your own records.
8. Availability and support
We work to keep the service available and your till sells offline by design, but we do not promise uninterrupted service and may maintain, change, or improve the platform. Support is by email at support@inventovia.com.
9. Disclaimers and liability
The service is provided "as is" and "as available", without warranties of any kind beyond those the law will not let us exclude. Inventovia is a tool for recording your trade — it is not accounting, tax, or legal advice, and you remain responsible for your business's compliance, filings, and books.
To the fullest extent the law allows: neither party is liable to the other for indirect or consequential loss, and our total liability under this agreement is capped at the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.
10. Ending the agreement
You can stop using Inventovia at any time; deleting your account works as described on the account deletion page. We may end the agreement with 30 days' notice, or immediately for material breach; in every case you can export your records first.
11. General
These terms are governed by the laws of the Federal Republic of Nigeria, and its courts have exclusive jurisdiction, unless mandatory law where you live says otherwise. If part of these terms is unenforceable, the rest stands. Our not enforcing a term is not a waiver of it. We may update these terms; material changes will be announced by email or in the dashboard with a new effective date, and continuing to use the service after that date accepts them.