Legal

Account Deletion

Effective 28 August 2026

How to delete your Inventovia account

1. Export anything you want to keep. Your sales history exports as CSV from the dashboard (Analytics → CSV), on every plan. Deletion is permanent and we cannot recover your records afterwards.
2. Cancel any paid subscription in Settings → Billing, so nothing renews.
3. Email support@inventovia.com from the email address on the account, with the subject "Delete my account". We will verify that you control the account (and may ask you to confirm from the dashboard) — this protects your business from someone else deleting its records.

What gets deleted

• The owner account and every back-office login on it.
• The shop's data: products, sales, shifts, reports, staff records, and any customer records the shop kept (loyalty, credit).
• Paired devices are revoked immediately; the encrypted local database on a till can be cleared by un-pairing or uninstalling the app.

What is kept, and why

• Records the law requires us to keep — for example our own invoices to you for subscription payments — for as long as it requires.
• Backup copies expire on our rolling backup schedule (currently 14 days) after the live deletion; they are encrypted and are not used for anything except disaster recovery in the meantime.

Timing

Deletion is completed within 30 days of verifying your request, and we confirm by email when it is done.

If you are a shop's customer, not a merchant

Your loyalty or credit record belongs to the shop that keeps it. Ask the merchant — and if you need help, write to support@inventovia.com and we will assist them in honouring your request.